Frequently Asked Questions
ACCOUNT
How do I create an account?
To create a free Sam's Silver account, join online using your name and email address.
What information can I access on my account?
You can access the following information after logging into your Sam's Silver account:
- Account Details - The name and email address associated with your account.
- Order History - Any orders placed with your account
I'm having trouble logging into my account.
Please visit the login page and follow the instructions to reset your password.
PAYMENT
What is the minimum order value required to place an order?
Order totals must be $200 or above to be processed.
What payment methods are accepted?
How is sales tax calculated for my order?
We honor each state's guidelines concerning sales and use tax, which is determined by the destination address of your shipment.
We are only required to collect tax for orders originating in California.
Returns
What is your return policy?
Sam's Silver provides a 30-day money back guarantee on all products purchased, except special order items.
Full details regarding our return policy can be found here